Shipping Policy

Are there any shipping charges?

Shipping charges are not flat but tailored according to the purchase made. If your purchase is below Rs 2500/- then the shipping charges will be Rs 150/-, If your purchase is in between Rs 2500/- to Rs 5000/- then the shipping will be Rs 100/- and no shipping charges applicable if the purchase goes above Rs 5000/-

This is applicable to all locations in the country

 

How many days does it take to deliver a product ?

It will take 4-5 working days in ideal situation, Unless we don't see any un towards situation where the delivery may take time, however we will continue to intimate our customer about the delay in such situation.

 

Can I handpick my order.?

Ofcourse you can... you can pick up the order from our store, provided you select the option of store pick at the checkout process. No shipping charges will be applicable in this situation

 

How does the delivery process take place?

We have engaged a reputed and reliable logistic partner, who would deliver the order at your doorstep once the order is confirmed and payment done.

 

 

Is the COD option available?

Unfortunately No... Cash on Delivery option is not currently available. But we will have it operational soon. 

  

Do you deliver all over India?

Yes...Currently only in India. The delivery will take place all over India, In case the delivery cannot be done by our logistic partner then we may take assistance of Indian postal services. But then this can be done only on prepaid orders.

 

What do I do if my shipment has tampered?

In case you receive any order that you think the package is tampared / damage or been compromised, we request you to immediately take a photo of the same & whatsapp us the same if possible in the presence of delivery man along with order number and other details so that we send you fresh item

 
 
Customer Care

Each and every business or company has its own standards and policies to provide high quality customer services. We are customer centric business and wish to endeavor in same way in future.

Statement :

Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback.

Method : We appeal our customer to comply with below methods of contacting us.

1) Phone : Given in our contact page as well as on the footer.

2) E-mail : swaranjay@gmail.com

 

Purpose :

1) In case customer received damage product delivery.

2) If the customer received the delivery late.

3) If the customer receives wrong delivery. 

4) If the customer receives incomplete delivery.

Wholesale Inquiries

We would be more than happy to serve you in this context, we are prime supplier of this authentic traditional attractive sarees like Paithani, Garwal silk and kanchivaram to be precise. All you need to do is give us a quote or tell us your budget and believe us we can make wonders. We may get you the product at make a win - win situation.

Please feel free to click here to contact us through the contact page. Alternatively you can also call us on +91-7506360052 / 3. 

 
Payment Methods

Three different payment methods have been introduce for your convenience they are as follows.

- Credit / Debit Cards : Customers may use there credit / debit card.

- PAYPAL : Not introduced yet, but coming soon.

- Cash on delivery (COD) : Not introduced yet, but coming soon.

-Offline Payments : Customers are always welcome to pay their bill across the counter.

-Google Or Whatsapp Pay : We also have introduced google / whatsapp pay, All we ask you to call us once before you make a payment.

 
Cancellation & Refund.
  1. Incase there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.

  2. You can request your order cancellation through the link : https://www.swarapaithani.com/contact

  3. Shipping and COD charges are non refundable.

  4. If  you cancel your order before it has been shipped, we will refund the entire amount

  5. The shipping charges for sending the products back has to be borne by the customer

  6. If  you cancel your order before it has been shipped, we will refund the entire amount

  7. The shipping charges for sending the products back has to be borne by the customer

  8. Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.

  9. Exchange is not possible if the saree has fall and edging done to it.

Exchange would not be accepted if the product was customised for you.

  1. Incase there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.

  2. You can request your order cancellation through the link : https://www.swarapaithani.com/contact

  3. Shipping and COD charges are non refundable.

  4. If  you cancel your order before it has been shipped, we will refund the entire amount

  5. The shipping charges for sending the products back has to be borne by the customer

  6. If  you cancel your order before it has been shipped, we will refund the entire amount

  7. The shipping charges for sending the products back has to be borne by the customer

  8. Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.

  9. Exchange is not possible if the saree has fall and edging done to it.

Exchange would not be accepted if the product was customised for you.

Shop

Information

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Customer Service

Phone: +91-7506360052 / 3

Email: swaranjay@gmail.com.

Shop No. 3, Shanti Bhuvan,

Opp Adidas Showroom

Shimpoli Signal,

SV Rd,  Borivali, Mumbai, 400092.

Maharashtra. India.

This Site is designed and developed by Sachin Sawant.

Contact +91-9152-49-39-59.

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